Sales Engineer


Brief Summary:

Sales Engineers are responsible for providing customers through knowledge of technical concepts, industry trends, and Edmund Optics’ product capabilities. These engineers act as part of a team to grow business by assisting customers in a variety of industries (e.g. manufacturing, semiconductor, biomedical, university, etc.) with their requirements.


  • Provide sales support for key accounts.
  • Develop and Manage key accounts
  • Assist customers promptly and professionally via phone, chat, and email.
  • Understand customers’ needs and make appropriate recommendations based on their application.
  • Log and track customer interactions using Microsoft Dynamics CRM.
  • Communicate customer requests and industry trends to other departments to help Edmund Optics to better service the market.
  • Collaborate with other departments within Edmund Optics to acquire new skills and knowledge.
  • Represent the company at trade shows, technical conferences, and off-site trainings.
  • Able to travel and visit customers.
  • Comply with company policies, procedures, and regulations.


  • Basic knowledge and technical aptitude in precision engineering, photonics or a related field
  • Basic customer service skills and phone etiquette
  • Professional demeanor
  • Proficient in active listening and effective communication
  • Capable of critical thinking, deductive reasoning, and problem solving
  • Ability to review, edit, and draft technical documents such as spec sheets, application notes, etc.
  • Ability to work independently and as part of a team
  • Capable of multi-tasking and tolerating a high level of stress
  • Capable of keeping track of numerous ongoing customer conversations
  • Requires minimal supervision and direction
  • Able to travel and visit customers.


  • Diploma or Bachelor’s degree in Engineering, Physics, or related field.
  • Preferably with two to four years of work experience in a technical sales position.

Contact Information

Please apply to [email protected]
Sales & Expert Advice
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