Sales Engineer

Brief Summary:

Sales Engineers are responsible for providing customers through knowledge of technical concepts, industry trends, and Edmund Optics’ product capabilities. These engineers act as part of a team to grow business by assisting customers in a variety of industries (e.g. manufacturing, semiconductor, biomedical, university, etc.) with their requirements.

Responsibilities:

• Provide sales support for key accounts.
• Develop and Manage key accounts
• Assist customers promptly and professionally via phone, chat, and email.
• Understand customers’ needs and make appropriate recommendations based on their application.
• Log and track customer interactions using Microsoft Dynamics CRM.
• Communicate customer requests and industry trends to other departments to help Edmund Optics to better service the market.
• Collaborate with other departments within Edmund Optics to acquire new skills and knowledge.
• Represent the company at trade shows, technical conferences, and off-site trainings.
• Able to travel and visit customers.
• Comply with company policies, procedures, and regulations.

Requirements:

• Basic knowledge and technical aptitude in precision engineering, photonics or a related field
• Basic customer service skills and phone etiquette
• Professional demeanor
• Proficient in active listening and effective communication
• Capable of critical thinking, deductive reasoning, and problem solving
• Ability to review, edit, and draft technical documents such as spec sheets, application notes, etc.
• Ability to work independently and as part of a team
• Capable of multi-tasking and tolerating a high level of stress
• Capable of keeping track of numerous ongoing customer conversations
• Requires minimal supervision and direction
• Able to travel and visit customers.

Education/Experience:

• Diploma or Bachelor’s degree in Engineering, Physics, or related field.
• Preferably with two to four years of work experience in a technical sales position.